Golden Woof FAQ
A frequently asked questions (FAQ)
In doubt about something? Get your questions answered here! Still can’t find what you’re looking for? Send us a message and we’ll get right back to you.
That’s easy! All you have to do is click Book Now, and you will be redirected to our calendar.
Once you’re there you can choose a date and time that works best for you, and also which package suits your needs.
Golden Woof Grooming offers a full range of grooming services for your pet, from haircuts to spa treatments.
Our current lineup includes:
Baths, Blow Drying, Hair Brushing, Nail Trimming, Ear Cleaning, Eye Cleaning, Haircuts, Paw Pad Trims, Sanitary Trims and HydrobathTM Massages. Available extras are fragrance sprays and accessories such as bows or bandanas, which are included in the Premium package at no extra cost.
When booking an appointment there will be 3 packages to choose from: Bath only, Bath + Haircut, and our Premium “Golden” Bath.
Each package combines different services into a unique experience for you pet at different price levels. This way all dogs can have their shining moment!
We’ll contact you to confirm your appointment the day before it. Once the groomer is on their way, they’ll inform their ETA, and then call you when they get there – just let us know if you have any special requests (eg. If you want us to park the van beside your apartment building, meet you at your door or wait for you to bring your dog outside.)
A typical grooming appointment should take anywhere between 1 to 2 hours, depending on the service package you chose and your dog’s size and breed.
We currently accept Cash, checks, Zelle and Venmo transfers.
Payment is done directly to the groomer when they’re done with their job.
You need to be present at the time we get to your home and also when the groomer is done.
Once the groom begins you can leave your home and run your errands, but we never leave dogs unsupervised. Make sure you’ll be back on time or have someone of trust to take your dog back and make the payment.
Every 4 to 6 weeks depending on your dog’s coat type.
Our groomers can recommend a grooming schedule once they get to know your dog over time. Having your dog groomed frequently can benefit their health greatly.
Golden Woof prioritizes care and affection when handling your dog. Plus we work on wheels! Mobile grooming results in a much less stressful experience for pets overall, and it’s also more convenient to you. We help you save time and effort since there’s no need to take your buddy to a salon.
As of right now, we do not groom cats.
When necessary or requested, our groomers will use specialized flea and tick shampoos that kill adult fleas, ticks, and eggs on your dog to help prevent reinfestation.
No, we don’t. Anal gland expression is a procedure that should only be done by veterinarians.
Groomers express anal glands differently from veterinarians. Groomers typically perform external anal gland expression, meaning that they put pressure on the outside of the glands to push the fluid out. This method may partially empty the glands, but some fluid can remain. Because the glands aren’t emptied completely, problems may reoccur in a short period of time.
With external expression, there is an increased risk of anal gland rupture. In addition, this method doesn’t allow for detection of thickening of the glands or abnormal growths. With internal anal gland expressions, veterinarians can completely express all fluid and assess the gland for structural changes or abnormal growths.
Our office hours are Monday through Friday 8 AM to 5 PM. Any messages or calls after 5 PM will be answered on our next business day. Any messages after 5 PM on Friday will be answered 8 AM the following Monday.
The easiest way to cancel your appointment is by texting 650-350-9149. Please note that canceling within 24 hours is subject to a $50 cancellation fee.
Yes, we do handle aggressive dogs. However, our approach depends on the behavior of each individual dog. We always strive to work with them and ensure their safety is our top priority. Special handling charges may apply, and we kindly ask that you inform our office staff when booking so that we can allocate sufficient time and resources for your appointment. Rest assured, we make every effort to provide a safe and comfortable experience for all pets in our care.
For the safety of your beloved pet, we kindly ask that you do not stay and watch during the grooming process. While we understand your desire to observe, the presence of owners or spectators can often excite pets, increasing the risk of injury. Groomers utilize sharp tools during styling, and pets that move around on the grooming table are more prone to accidental cuts. Please understand that it is not meant to offend you if we request that you or your children do not remain in the vicinity of the grooming area or van. Our top priority is ensuring the safety and well-being of your cherished pet.